Peke
1. About Peke
Peke connects senders and travelers to coordinate shipment requests, trip offers, matching, chat, appointments, delivery handoffs, verification, and notifications.
2. Information we collect
We collect information you provide, information created when you use the Service, and limited technical data needed to operate it. This may include:
- Account and profile: name, email, phone number, avatar, city, language, selected role, traveler preferences, and restrictions.
- Identity verification: document type, identity-document images, selfie image, verification status, and timestamps.
- Shipments and trips: routes, addresses or selected map coordinates, dates, descriptions, categories, photos, weight, declared value, reward or price information, capacity, notes, and restricted-item confirmations.
- Matching and delivery: requests, decisions, status history, agreed prices, appointment details, handoff verification, payment-confirmation status, disputes, no-show reports, and safety notes.
- Receiver details: receiver name, phone number, selected delivery place and time, and delivery status. Senders must have permission to provide receiver information.
- Communications: chat messages, system events, reports, and support communications.
- Device and app data: push-notification tokens and limited device, platform, session, security, and diagnostic information.
- User-provided media: shipment photos, profile images, identity documents, and selfies you choose to upload using camera or photo-library access.
Peke stores route and location information that you enter or select. Peke does not use continuous background location tracking.
3. How we use information
We use information to create and authenticate accounts; operate profiles, listings, matching, chat, appointments, payments confirmation, and delivery workflows; verify identity; send service notifications; provide support; prevent fraud, abuse, and prohibited shipments; investigate reports and disputes; improve reliability; and meet legal obligations.
We do not use personal information for cross-app advertising or tracking.
4. Notifications and permissions
With your permission, Peke may send push and in-app notifications about account verification, messages, matches, shipment or trip updates, delivery events, and safety matters. You can disable push notifications in iPhone settings.
Camera and photo-library permissions are requested only when you choose a feature that needs an upload. You can change permissions in device settings.
6. Storage, security, and international processing
We use technical and organizational safeguards such as authenticated access, restricted administrative access, encryption in transit, password hashing, session controls, and access-controlled media storage. No transmission or storage system is completely secure.
Information may be processed in countries other than yours where Peke or its service providers operate. We take reasonable steps to protect information in accordance with this policy and applicable law.
7. Retention and account deletion
We retain information while your account is active and as reasonably needed to provide the Service, preserve delivery and transaction records, resolve disputes, prevent fraud, enforce safety rules, and comply with law. Retention varies by data type.
You can request permanent account deletion inside the app through Settings → Delete Account. We will delete or anonymize account data unless retention is reasonably required for legal, security, fraud-prevention, or dispute purposes.
8. Your choices and rights
Depending on applicable law, you may request access to, correction of, or deletion of personal information; object to or restrict certain processing; withdraw consent; or request a copy of your data. You can update certain profile information in the app and manage device permissions in iPhone settings.
To submit a privacy request, email privacy@pekeapp.com. We may need to verify your identity before completing a request.
9. Children
Peke is not intended for anyone under 18. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.
10. Third-party services and links
The Service may link to or use third-party maps, websites, and platform features. Their own privacy terms apply when you interact directly with them.
11. Changes to this policy
We may update this policy as Peke changes. We will update the date above and, when appropriate, provide notice through the app, website, or email.
12. Contact us
For privacy questions or requests, contact PEKE at privacy@pekeapp.com. For general support, email contact@pekeapp.com.
Website: www.pekeapp.com